Dakota County turning to AI to answer non-emergency calls

Dec 9, 2025 - 12:00
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Dakota County turning to AI to answer non-emergency calls
When someone calls the non-emergency line in Dakota County, instead of a dispatcher answering, an AI assistant does. The switch to AI technology was made so dispatchers can focus their attention on emergency calls. Dakota 911 is one of the first in the state to implement this type of AI tool.

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